FAQs • City of Danville • CivicEngage

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Adult Detention

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1. How do I put money on an inmate’s account at Adult Detention?: There are four ways to put money on an inmate’s account:
1) Credit card via telephone
2) Internet
3) Kiosk (located in the Danville City Jail lobby at 401 Patton Street)
4) Cash or money orders delivered to the Adult Detention Center during inmate visitation. You must be on the inmate's visitation list.
For more specific information, please see the link below.

TouchPay Online

2. Can I put money on an inmate's account with a money order or send in cash?: With the use of TouchPay, we will no longer accept cash or money orders via regular mail. The TouchPay kiosk in the Danville City Jail accepts cash in addition to credit/debit cards should you need to place money on an inmate's account. Cash will be accepted during the inmate's visitation time, but you must be on the inmate's visitation list to leave funds.

3. How long does it take for the inmate to receive deposited funds?: Typically, deposits can post to an inmate's account in 1 - 24 hours.

4. Can the TouchPay provide an inmate's account balance?: No. TouchPay does not maintain inmate account balances.

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Airport

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1. Does Danville Regional Airport offer commercial service?

Danville Regional Airport is a general aviation airport and does not offer commercial air service. Nearby commercial airports are listed below:

2. When I fly in to Danville who do I contact for aviation fuel and rental cars?: Aircraft fueling and rental cars are offered through AU Aviation Services. For more information, please contact AU Aviation Services at (434) 791-7232.

3. How long is the airport's primary runway?: The airport's primary runway is 5,900 feet and is supported by a precision instrument landing system.

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City Attorney

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1. Can I get legal advice from the City Attorney's Office?: The office of the City Attorney cannot provide legal advice to citizens in private matters, nor is the office permitted to make referrals to citizens for private attorneys. This office does not prosecute violations of State law or local ordinances; all prosecutions are handled by the Office of the Commonwealth's Attorney.

2. How do I file a claim?

How to File a Notice of Claim

Section 15.2-209 of the Code of Virginia requires that any person seeking to assert a claim for negligence against the City provide Notice of the events giving rise to the claim within six months of the date of occurrence. This Notice must be in writing and be provided to the Office of the City Attorney.

The written Notice should contain:

The claimant's name and address
The date of the incident
The location where the incident occurred
A brief description of what happened and why you contend the City is responsible.

The Notice may be mailed to:

City Attorney's Office
P.O. Box 330
Danville, Virginia 24543

or delivered in person to:

427 Patton Street
Room 421 Danville, VA 24541

or faxed to: (434) 797-8972

The Notice must be received within six months of the date of the incident described.

Process Upon Receipt

Upon receipt, the City Attorney's Office will forward the Notice of Claim to the Virginia Municipal League. The claimant will receive a letter confirming receipt of the Notice and, if timely, will acknowledge the forwarding of the Notice to Virginia Municipal League. It is the Virginia Municipal League's responsibility to investigate and evaluate the claim and determine whether any payment will be voluntarily made.

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City Clerk

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1. Where may I obtain a copy of my birth certificate or a copy of a death certificate?: Contact the Bureau of Vital Records in Richmond, Virginia at (804) 662-6200.

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City Council

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1. How do I contact members of City Council?: You may contact member of City Council using the phone numbers, email addresses, and mailing addresses provided on the City Council members portion of this site.
If you wish to contact multiple City Council members at once and do not have access to an email account, you can use the form linked here. Link: Contact City Council

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City Manager

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1. How do I apply for a position with the City of Danville?: Applications for employment with the City of Danville are completed online through our Job Opportunities page. Applicants are required to have an email address and an account with Government Jobs. Detailed instructions are available on our Hiring Process page.

2. How do I contact members of City Council?: You may contact members of City Council using the phone numbers, email addresses, and mailing addresses provided on the City Council portion of this site.

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City Manager - Council-Manager Form of Government

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1. When did the City of Danville adopt a council-manager form of government?: The City of Danville adopted a council-manager form of government in 1950.

2. What is the role of the manager under council-manager government?

The manager is hired to serve the council and the community and brings to the local government the benefits of his/her training and experience in administering municipal or county projects and programs. The manager prepares a budget for the council's consideration; recruits, hires, terminates, and supervises government staff; serves as the council's chief advisor; and carries out the council's policies. Council members and residents count on the manager to provide complete and objective information about local operations, discuss the pros and cons of alternatives, and offer an assessment of the long-term consequences of their decisions.

Appointed managers serve at the pleasure of the governing body. They can be fired by a majority of the council, consistent with local laws, or any employment agreements they may enter into with the council. The manager makes policy recommendations to the council for consideration and final decision. The manager is bound by whatever action the council takes, and control is always in the hands of the elected representatives of the people.

3. What is the role of the council under council-manager government?

The council is the community's legislative and policymaking body. Power is centralized in the elected council, which, for example, approves the budget and determines the tax rate.

The council also focuses on the community's goals, major projects, and such long-term considerations as community growth, land use development, capital improvement and financing, and strategic planning. The council hires a professional manager to implement the administrative responsibilities related to these goals and supervises the manager's performance.

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City Treasurer

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1. Do you accept credit cards / debit cards?: Yes, in addition to cash, check, or money order, the Treasurer's Office accepts debit/credit card payment for dog tags, moped decals, and unlicensed vehicle decals. Payments must be made in person and there is a convenience charge associated with credit/debit transactions.

2. Can I set up payments for my state taxes that I have filed with the Commissioner of Revenue Office?: Yes, you can make payments and have until mid-December. Penalty and interest is added after May 1.

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Clerk of Circuit Court

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1. Where is the Clerk's Office located?: The Office of the Clerk of the Circuit Court is located on the third floor of the James F. Ingram Justice Center at:
401 Patton St.
Danville, VA 24541

2. What are the office hours for the Clerk's Office?: 9:00am to 4:00pm, Monday through Friday.

3. Where may I obtain a copy of my birth certificate or a copy of a death certificate?

Certified copies of birth and death certificates are maintained by the Division of Vital Records and Health Statistics in Richmond, Virginia (804-662-6200). A certified copy of a vital record may be obtained by mailing a completed application and the required fee to the Division of Vital Records. Applications may be obtained in the Danville Circuit Court Clerk’s Office or may be printed from this site.

Certified copies of Virginia vital records (birth, death, marriage, and divorce) are available for purchase at all full service DMV locations, which include DMV customer service centers and DMV 2 Go mobile offices.

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Clerk of Circuit Court - Administration of Estates

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1. Where should I go to qualify as a personal representative on someone's estate?: Go to the Clerk's Office of the jurisdiction where the decedent was last known to reside. If none, then go to the Clerk's Office of the jurisdiction where the decedent owned real estate. If none, then go to the Clerk's Office of the jurisdiction where the decedent died or had any estate.
The Clerk's Office in the City of Danville is located on the third floor of the Courts and Jail building at 401 Patton Street.

2. What information must I have with me at the time of qualification?: The original will, a certified death certificate or obituary must be provided. Also the value of all assets in the name of the decedent, only, such as real estate, bank accounts, stocks, bonds and personal property will be required (generally all assets in the name of the decedent).

3. How much does it cost to have the will probated, recorded, and qualify on an estate?

State probate tax is 10 cents and local tax is .333 cents for $100.00 of value of estate at the time of death.

Recording fee of $36.00 plus additional fees for pages in excess of 10.

Qualification fee based on value of estate. Payment by cash, personal check or credit card is due at time of service.

4. Do I need an appointment?: Yes. This allows our office to grant the necessary time to meet the needs of each individual we serve. Please call 434-799-5168 to set an appointment.

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Clerk of Circuit Court - Land Records

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1. How do I transfer ownership of real estate?: Ownership may be transferred by preparation of a new deed, which has been properly signed. The new deed must be recorded in the Circuit Court Clerk's Office where the real estate is located. Procedures for transfer of ownership if the owner of the real estate is deceased are more fully discussed in Administration of Estates. More...

2. How much does it cost to record a deed?: There are various types of deeds and recording fees and taxes vary depending on the type of deed to be recorded. You may use the Virginia Courts Deed Calculation System to obtain fees or contact the Clerk's Office for assistance. Payment by cash or personal check is required at the time of recordation.
More...

3. Who can tell me if there are liens against real estate?: The employees of the Clerk's Office are prohibited by law from performing title examinations. We can assist you in locating a specific lien record, but cannot perform a title search. You may contact a licensed attorney to have a title search performed.

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Commissioner of Revenue

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1. How do I know if I need a Danville City Business License?: If you are receiving monetary compensation for products sold or services rendered you will need a Danville City Business License.

2. How do I get a Danville City Business License?: Please see link below
Business License Page

3. What are the rules for food trucks in Danville?

In Danville, mobile food vendors require a business license. However, there are many steps in order to receive the license, including a health inspection and meals tax remittance. Visit or call the Commissioner of Revenue's Office for more information.

Food Truck Handout

Business License Information

4. What is the rate for Meals Tax?: The current rate is Six and a half percent (6.5%) of the cost of meals and/or drinks.

5. What is Meals Tax?: Meals tax was imposed by the Danville City Council on February 1, 1987 to be charged on all prepared foods and/or drinks in any and all types of eating establishments within the city limits of Danville, VA

6. What is the rate for the Transient Lodging Tax?: 8%

7. Are there any foods or drinks exempted from Meals Tax?: Beginning July 1, 2000, the Virginia General Assembly exempted the food tax on factory sealed containers, including alcoholic beverages. Those served in factory containers will not be subject to meals tax. Drinks served in paper, glass, or plastic cups will require the full application of meals tax. Potato chips, nabs, cookies, candy, pastries and ice cream, etc. sold in original factory wrapper and not sold as part of a meal are also excluded from tax. View a list of Foods and Food Products

8. What is the rate for the Short-Term Rental Tax?: 1%

9. What to do if you purchase a new or used vehicle.: Motor Vehicles normally garaged in the City of Danville are required to be registered using a current registration card from DMV with the Commissioner of the Revenue for Personal Property Tax purposes.

10. What to do if you dispose of a vehicle.: Notify both the DMV at (804) 497-7100 and the Commissioner of the Revenue Office at (434) 799-5145 immediately if possible or within 30 days.

11. How can I check on my Virginia State Tax Refund?: At the Virginia Department of Taxation website you may check the status of your refund at Online Filing. You may use your touch-tone phone to call Tele-Tax at (804) 367-2486 for the automated refund tax service 24 hours a day, or you may call our office for assistance at (434) 799-5145. Or check Virginia Department of Taxation website

12. Do I need to file a Virginia State Income Tax Return?: You must file if you are:
· Single and your VAGI (VA adjusted gross income) is $11,950 or more.
· Married filing jointly and your combined VAGI is $23,900 or more.
· Married filing separate and your VAGI is $11,950 or more.
(If you are not required to file, but you had Virginia income tax withheld, you are entitled to a refund of the amount withheld. You must file a return to receive a refund.)

13. Where do I get Virginia State Income Tax Forms?: You can get forms from the Commissioner of the Revenue office at 311 Memorial Drive 2nd floor, Danville, VA. You may download forms from the Virginia Department of Taxation website

14. What to do if you move in or out of the City of Danville for Personal Property.: Notify the DMV at (804) 497-7100 and the Commissioner of the Revenue Office at (804) 799-5145 of your new address immediately if possible or within 30 days.

15. Where do I mail Tax returns?

City of Danville residents may mail returns to our office:

Commissioner of Revenue
P.O. Box 480
Danville, VA 24543

Or directly to the Department of Taxation at the addresses listed below:

Refund Returns:

Virginia Department of Taxation
P.O. Box 1498
Richmond, VA 23218-1498
Tax Due Returns:

Virginia Department of Taxation
P.O. Box 760
Richmond, VA 23218-0760

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Community Development Administration

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1. Do I need zoning approval for my new business?: Yes. Depending on the type of business you are establishing and your location, there are different types of approvals needed. They may include obtaining a zoning clearance for a business license, a Special Use Permit, Commission of Architectural Review approval, or a sign permit. The Planning Division handles all of these reviews and approvals. For more information, contact the Planning Division at (434) 799-5260.

2. How is my property zoned?: In order to get zoning information for your parcel, you can access the Real Estate Assessment GIS web page by entering your address or you can find the zoning of your property on the Zoning Map. You can view the Zoning Code for specific zoning regulations or call the Planning Division for help anytime Monday through Friday, 8:00 am to 5:00 pm at (434) 799-5260.

3. Can I operate a business from my residence?: Home occupations require approval from the Planning Division prior to the commencement of business operations. Zoning approval is needed prior to the issuance of a City Business License. There is a $10 fee to obtain a zoning clearance. For more information on Home Occupations, please refer to Article 2.T of the Zoning Code or contact the Planning Division at (434) 799-5260.

4. Where can I park my boat or RV at my residence?: In residential districts, no motor homes, recreational vehicles (RV), trailers or boats shall be parked on the public street right of way. No more than two (2) of any combination of the above cited vehicles shall be parked on a residential lot. No parking of any of the above vehicles shall be permitted in a front yard of a residential lot. No such vehicle shall be used for any form of habitation on a residential lot and no such vehicle may be connected to a private or public utility. (Refer to Article 2.P.3 of the Zoning Code).

5. Where can I get a plat of my property?: The Planning Division does not keep individual plats on record. A plat is usually included with your deed at settlement when you purchase the property. You may contact your settlement company or have the property re-surveyed by a private land surveyor. You may also contact the Office of the Clerk of Circuit Court to obtain copies of Land Records and Deeds. The Office of the Clerk of Circuit Court is open Monday through Friday from 9:00 am to 4:30 pm. The Clerk's telephone number is (434) 799-5168 and their offices are located at 401 Patton Street, Danville, VA 24541.

6. Why did I receive a letter from the City about a Public Hearing?: In accordance with Section 15.2-2204 of the Code of Virginia, the City is required to notify all land owners within 300 feet of an affected parcel in writing of applications for Rezoning Requests, Special Use Permit Requests, Variance Requests, Appeals and Code Amendment Requests. As a land owner within 300 feet of an affected property, you are entitled to express your opinion as to whether you approve or disapprove of the request. For more information concerning Public Hearings before the Planning Commission or the Board of Zoning Appeals, please contact the Planning Division at (434) 799-5260.

7. How can I find out more about new development?: For more information on active development cases in the City of Danville, contact the Inspections Supervisor at (434) 799-5260.

8. How can I find out if my property is within a historic district?: Consult the Zoning Map or contact the Planning Division at (434) 799-5260.

9. What are the regulations for installing/constructing a fence?: In general, fences located within the front yard shall not exceed a height of forty-eight (48) inches. No fence within the side and rear yard shall exceed a height of eight (8) feet. Please refer to Article 2.Q - Walls and Fences of the Zoning Code for more information or contact the Planning Division at (434) 799-5260.

10. What are the regulations for building a shed (accessory building) and/or new addition on my house?: In order to ensure Zoning Code compliance, zoning approval is required to build a shed (accessory building) and/or new addition on your house. To get approval or for more information, contact the Planning Division at (434) 799-5260 Monday through Friday, from 8:00 am to 5:00 pm.

11. Who can I call with a fair housing complaint?: You may contact the Housing & Development Division at (434) 799-6413.

12. When do I need a Permit?: Permits are required for most of the improvements made to buildings and structures. Separate plumbing, electrical and mechanical permits are required if such work is to be performed. The purpose of obtaining a permit is to allow the enforcement of the codes which have been adopted as law by the state. The enforcement of these codes is carried out to protect the public health, safety and welfare. As a homeowner or business owner you have an investment in the property that will be built or remodeled and it must comply with the codes, if not your investment could be reduced. Therefore, a permit is used to notify the Code Official that you are constructing or remodeling a building so he or she can ensure code compliance.

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Community Development Housing

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1. What do I have to do to qualify to buy a house under the City's program?: You must meet HUD's income eligibility guidelines detailed below. Additionally, you must qualify for a loan through a conventional lender. Finally, you must complete the eight hour home counseling course through the Center for Housing Education.
INCOME GUIDELINES
1 person household: $29,300
2 person household: $33,500
3 person household: $37,500
4 person household: $41,850
5 person household: 45,200
6 person household: 48,550

2. I want to receive Section 8 assistance with my rental payment.: The Section 8 program is administered by the Danville Redevelopment & Housing Authority (DRHA). They can be contacted at (434) 793-1222.

3. What can CDBG funds be used for?: Types of projects/activities generally eligible for funding include: acquisition, rehabilitation, development of public improvements, facilities and housing; public services (limited to 15% of entitlement amount); restoration of historic properties; removal of materials and architectural barriers that restrict mobility or accessibility; special economic development activities; planning and administration; and other community development projects.

4. Who can I call with a fair housing complaint?: You may contact the Housing & Development Division at (434) 799-6413.

5. Are there any agencies in Pittsylvania County that might assist me with housing rehabilitation and/or purchase?: Contact Telamon at 1-800-656-1501 for housing purchase or Pittsylvania County Community Action Agency at (434) 432-8250 for rehabilitation assistance. Also, Danville-Pittsylvania County Habitat for Humanity may be able to assist you. They can be contacted at (434) 793-3630. In addition, the Southern Area Agency on Aging (SAAA) may be able to assist you if you are elderly. They can be contacted at 1-800-468-4571.

6. I hear I can buy investment properties at a cheap price through City tax sales, City condemned properties or City foreclosure sales. Where can I find a list of these properties?: City tax sales and foreclosures only occur a few times a year at best. Properties are auctioned to the highest bidder. The City takes in the money that is owed and gives any extra money received to the property owner. Such sales are advertised in the legal section of the newspaper. There are no lists available. Condemned properties belong to the property owners and not the City. You should contact the owner to inquire about purchasing the property. The City Real Estate Assessor can provide owner information. They can be contacted at (434) 799-5120.

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Community Development Inspections

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1. When do I need a Permit?: Permits are required for most of the improvements made to buildings and structures. Separate plumbing, electrical and mechanical permits are required if such work is to be performed. The purpose of obtaining a permit is to allow the enforcement of the codes which have been adopted as law by the state. The enforcement of these codes is carried out to protect the public health, safety and welfare. As a homeowner or business owner you have an investment in the property that will be built or remodeled and it must comply with the codes, if not your investment could be reduced. Therefore, a permit is used to notify the Code Official that you are constructing or remodeling a building so he or she can ensure code compliance.

2. How can I get a Permit?: Call the Inspections Office, Monday-Friday, 8:00 AM - 5:00 PM at (434)799-5260 and see if a permit is required. If required, you can come in person to our office, Room 208 of the Municipal Building, 427 Patton St., Danville, VA. You can also obtain a permit application on our website. Some jobs may require a zoning clearance (i.e. decks or additions) before a permit can be issued. Call-in and mail-in permits are intended for simple routine replacement projects such as: Alterations to electrical systems, i.e. increasing size of service; Replacing gas and oil heating equipment, i.e. furnaces; Repairing/replacing deck boards (non-structural); Relocating/adding plumbing fixtures.

3. What information is needed for a Permit?: In order to process a permit we will need: name of contractor and/or owner; address of the job; description of job; total cost of improvement.

4. How much do the Permits cost?: BUILDING PERMITS: Fees are based upon the total cost of the improvements to be made, with a minimum fee of $42.84. The fee for demolishing a structure is $53.04 and the fee for moving a structure (including a mobile home) is $79.56. ELECTRICAL PERMITS: Fees are based upon the number and type of outlets to be installed and/or the number and size of main or subpanels, with a minimum of $42.84. PLUMBING PERMITS: Fees are based upon the number of fixtures or devices to be installed, with a minimum fee of $42.84. MECHANICAL PERMITS: Fee is based upon the cost of the work to be performed, with a minimum fee of $42.84. *This fee includes a 2.00% State Levy.

5. What is a Rental Housing Inspection Program?: The Residential Rental Housing Inspection Program is aimed at promoting greater compliance with health and safety standards to reduce substandard conditions in rental housing. Early prevention of deteriorating housing is the goal of the Rental Housing Inspection Program. This program is being projected by the City of Danville to determine the need, resources, and effects of a rental inspection ordinance and is dedicated to the proactive inspections of rental properties in focused areas. The program achieves compliance of health, safety and welfare code violations in/on residential rental property that result in a: threat to the occupant's safety; threat to the structural integrity of the building; negative impact on the surrounding neighborhoods.

6. How does the Rental Inspection Program work?: Inspectors conduct door-to-door inspections in designated areas for property maintenance violations. They survey rental properties for interior and exterior code violations and issue corrective notices. The most common examples of violations are: deteriorated or ineffective waterproofing of exterior walls, roof, foundation or floors, broken windows or doors; ceilings, roofs, ceiling and roof supports or horizontal members that sag, split or buckle; any building in disrepair that constitutes a public nuisance; structure in need of painting; broken windows; electrical problems; heating and air concerns; plumbing leaks; unsafe fire conditions.

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Community Development Planning

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1. Do I need zoning approval for my new business?: Yes. Depending on the type of business you are establishing and your location, there are different types of approvals needed. They may include obtaining a zoning clearance for a business license, a Special Use Permit, Commission of Architectural Review approval, or a sign permit. The Planning Division handles all of these reviews and approvals. For more information, contact the Planning Division at (434) 799-5260.
More...

2. How is my property zoned?: In order to get zoning information for your parcel, you can access the Real Estate Assessment GIS web page by entering your address or you can find the zoning of your property on the Zoning Map. You can view the Zoning Code for specific zoning regulations or call the Planning Division for help anytime Monday through Friday, 8:00 am to 5:00 pm at (434) 799-5260.

3. Can I operate a business from my residence?: Home occupations require approval from the Planning Division prior to the commencement of business operations. Zoning approval is needed prior to the issuance of a City Business License. There is a $10 fee to obtain a zoning clearance. For more information on Home Occupations, please refer to Article 2.T of the Zoning Code or contact the Planning Division at (434) 799-5260.
More...

4. Where can I park my boat or RV at my residence?: In residential districts, no motor homes, recreational vehicles (RV), trailers or boats shall be parked on the public street right of way. No more than two (2) of any combination of the above cited vehicles shall be parked on a residential lot. No parking of any of the above vehicles shall be permitted in a front yard of a residential lot. No such vehicle shall be used for any form of habitation on a residential lot and no such vehicle may be connected to a private or public utility. (Refer to Article 2.P.3 of the Zoning Code).

5. Where can I get a plat of my property?: The Planning Division does not keep individual plats on record. A plat is usually included with your deed at settlement when you purchase the property. You may contact your settlement company or have the property re-surveyed by a private land surveyor. You may also contact the Office of the Clerk of Circuit Court to obtain copies of Land Records and Deeds. The Office of the Clerk of Circuit Court is open Monday through Friday from 9:00 am to 4:30 pm. The Clerk's telephone number is (434) 799-5168 and their offices are located at 401 Patton Street, Danville, VA 24541.

6. What is a Hazard Mitigation Plan?: The Disaster Mitigation Act of 2000, as amended, requires that local governments develop and adopt natural hazard mitigation plans in order to receive certain Federal assistance. In 2006 a regional Hazard Mitigation Plan was adopted for the West Piedmont area, comprised of the Counties of Franklin, Henry, Patrick, and Pittsylvania, and the Cities of Danville and Martinsville and the Towns of Chatham, Boones Mill, Gretna, Hurt, Ridgeway, Rocky Mount and Stuart. This plan was drafted in order to study the West Piedmont Regions risks from and vulnerabilities to natural hazards and to make recommendations on mitigating the effects of such hazards. This plan is required to be updated every five (5) years and it is now that time. As part of the five (5) year update, the City is requesting citizen input on the hazards, and impacts that are caused within the region. Please take a few minutes and complete this survey so that we can better address those hazards that impact this area.

7. Why did I receive a letter from the City about a Public Hearing?: In accordance with Section 15.2-2204 of the Code of Virginia, the City is required to notify all land owners within 300 feet of an affected parcel in writing of applications for Rezoning Requests, Special Use Permit Requests, Variance Requests, Appeals and Code Amendment Requests. As a land owner within 300 feet of an affected property, you are entitled to express your opinion as to whether you approve or disapprove of the request. For more information concerning Public Hearings before the Planning Commission or the Board of Zoning Appeals, please contact the Planning Division at (434) 799-5260.

8. How can I find out more about new development?: For more information on active development cases in the City of Danville, contact the Development Coordinator at (434) 799-5260.

9. How can I find out if my property is within a historic district?: Consult the Zoning Map or contact the Planning Division at (434) 799-5260.

10. What are the regulations for installing/constructing a fence?: In general, fences located within the front yard shall not exceed a height of forty-eight (48) inches. No fence within the side and rear yard shall exceed a height of eight (8) feet. Please refer to Article 2.Q - Walls and Fences of the Zoning Code for more information or contact the Planning Division at (434) 799-5260.

11. What are the regulations for building a shed (accessory building) and/or new addition on my house?: In order to ensure Zoning Code compliance, zoning approval is required to build a shed (accessory building) and/or new addition on your house. To get approval or for more information, contact the Planning Division at (434) 799-5260 Monday through Friday, from 8:00 am to 5:00 pm.

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Emergency Communications

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1. Why do the dispatchers ask me a lot of questions when I call 9-1-1? Shouldn't they just send someone?: Telecommunicators have special training and policies to follow. The questions they ask you are to help you get the right help and personnel you need. When the dispatcher gets the basic information from you, they can dispatch Police, Fire, EMS, and other services that you may need. You may not know it, but the telecommunicator talking to you may have already sent help or another telecommunicator may have dispatched the call to the field units.

Telecommunicators are trained to multi-task. Our telecommunicators are certified in Emergency Medical Dispatch, which is a special training that allows the dispatcher to give you lifesaving instructions such as CPR, how to control bleeding, etc. while you are waiting on help to arrive.

2. Is there a non-emergency number I can call?: Yes, you can call (434) 799-5111. This line is also answered 24 hours a day, seven days a week.

3. Who do I call for dead animals?: You should call Public Works at 799-5245. More...

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Finance

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1. Where do I pay my utility bill?

You can pay your utility bill at Customer Accounts in the Charles H. Harris Financial Service Center on 311 Memorial Drive, Monday through Friday, from 8:30 am to 5:00 pm, by mail, or by visiting Danville Utilities.

Utility bills can also be paid at the following satellite payment centers:

American National Bank - Danville locations
First Citizens Bank - Danville locations
Movement Bank (Formerly First State Bank) - Danville location
Carter Bank and Trust - Danville locations
Virginia Bank and Trust - Danville locations

2. Where can I find a copy of the adopted budget?

Hard copies of the adopted budget are in the Public Library at 511 Patton Street or the Westover Branch at 94 Clifton Street.

Digital copies are available from the Budget Office.

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Finance Purchasing

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1. How are smaller purchases processed?: The City of Danville allows certain departments to make small purchases up to $3,000 on a MasterCard under the City’s Purchase Card Program. This method enables the departments to receive necessary supplies faster and with less paperwork. The City of Danville requires an itemized receipt from the supplier for all purchases made in this manner.

2. How do I get my company on the City's Vendor List?: Any company that would like to be placed on the City of Danville's Vendor List should complete and return a Vendor's Application Form. You may print a Vendor's Application Form from this website. You may also obtain a form by calling the Purchasing Department at (434) 799-6528.

3. How can I purchase surplus/confiscated items from the City of Danville?: The City of Danville utilizes GovDeals to sell surplus and confiscated items via the Internet.

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Fire

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1. Can I burn in the City, and do I need a permit?: Yes, the City of Danville burning regulations allow the burning of leaves, branches, yard and garden trimmings without a permit. However, the burning must take place on private property and must not be less than 300 feet from any occupied building unless the occupants have given written permission. The fire must be attended at all times and there must be immediate access to some form of fire extinguishments/control. A minimum distance of 50 feet from any structure is to be maintained at all times. Between the period of February 15th and April 30th the City of Danville Open Burning Regulations prohibit burning before 4 pm if the fire is in or within 300 feet of woodland, brushland or fields containing dry grass or other flammable material. Burning for the disposal of land clearing material requires a permit that can be obtained from the Fire Marshal's office by calling (434) 799-5226, Monday through Friday, 8 am to 5 pm. Note: The individual or business that is burning is responsible for any damage and/or cleanup that may result from the fire. Complaints of smoke or ash may result in immediate extinguishment of the fire. Please use our online Permit Portal to apply for a permit.

2. How can I obtain a fire report?: Fire reports may be obtained from the Fire Department's administrative office at 600 Lynn Street, Monday through Friday, 8 am to 5 pm. Reports are currently available free of charge to the occupant, owner, or a representing insurance company.
Reports are also available by written request. There currently is no fee, but a self-addressed stamped envelope is required.

3. Does the Fire Department install smoke alarms?: Yes, the "Get Alarmed, Danville" program is designed to install smoke alarms free of charge to any City resident that is physically or financially unable to do so for themselves. You can sign up for this life-saving program by calling (434) 799-5226, and leave your name, address, and telephone number. You can also send a request via email to FireMarshalsOffice@danvilleva.gov with your name, address, and a telephone number where you can be reached. A Fire Department member will contact you to make an appointment to install the alarm.

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Human Resources

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1. How do I apply for a position with the City of Danville?: Applications for employment with the City of Danville are completed online through our Job Opportunities page. Applicants are required to have an email address and an account with Government Jobs. Detailed instructions are available on our Hiring Process page.

2. How do I get an email address?: If you do not already have an email address, free email is available through a variety of providers. The City of Danville does not endorse a particular vendor. Examples of free email sites are: Hotmail, AOL, and Yahoo.

3. How can I get help with completing the online application?: Though the Human Resources staff cannot complete your online application for you, they are available to answer questions in person or over the phone on how to use the online application system. The Human Resource office is open from 8 am to 5 pm, Monday through Friday, and can be reached at (434) 799-5241. Applicants may also contact our Applicant Online provider's Customer Support for assistance at 1-877-204-4442.

4. Can I apply for more than one position?: Yes. Once you have completed your online application, you can apply for multiple positions that are currently open.

5. Will I automatically be considered for other positions once I have applied for one position with the City?: No. You are required to submit an application for each position in which you are interested.

6. Can I attach a resume?: Yes. You may attach a resume with your online application during Step 1 of the application process after listing references. Please note that a resume is not a substitute for a completed application.

7. How can I print my application for my records?: After completing and submitting your application, you will see a link to "Click here for a printable version of the application you just submitted".

8. What should I do if my personal information changes (address, phone number, etc.)?: You may update your personal profile on by logging-on to the system at any time.

9. What happens after I apply for a position?: After the closing date passes, all applications for the position are screened for minimum qualifications, and then sent to the department. The department selects the applicants that will be interviewed for the position and contacts them. Due to the volume of applications received for most positions, this process may take several weeks.

10. What if I do not have a computer or Internet access?: There is a computer available in the Department of Human Resources office at 427 Patton Street, Monday through Friday, 8 am to 5 pm. The Virginia Employment Commission (VEC) and the public library also have computers available for job seekers.

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Information Technology

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1. Is the City's GIS information available to the public?: At this time, digital GIS data is not available to the general public. Portions of our data are available to consultants under contract with the City of Danville and select public entities. Access to GIS information is available through the City's GIS websites; Danville, VA Map and Discover Danville.

2. Does the City provide computer support for the general public?: No, the Information Technology Department only provides computer support for internal City Departments and Constitutional Offices.

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Information Technology and GIS

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1. What is Geographic Information System?

Geographic Information System (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of location-based information. The functions of a GIS are visualization, geodata management, and geographic analysis.

With GIS, the City is better able to track, reference, and maintain physical infrastructure such as buildings, roads and utilities and to use that information in making decisions and solving problems for public services. Please visit the websites listed on our GIS page for more information.

GIS page

2. How do I request a map? How much does it cost?: You must submit a Map Request Form. Most digital maps are provided at no charge; there may be a charge for a printed map. Please read our GIS page for more information on map requests and fees.
GIS page

3. How do I request GIS data? How much does it cost?: Digital Geographic Information System (GIS) data is available free-of-charge to agencies under contract with the City of Danville and select public entities. Fees are charged at the City's discretion. Two forms must be submitted to request GIS data, a GIS Data Request form and a GIS Data Release form. Please read our GIS page for more information on data requests and fees.
GIS page

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Mass Transit

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1. What time does a specific bus route arrive at a location?: Please see the Route and Schedule Information section or you may call (434) 799-5144, (434) 773-8132 or (434) 799-5110 to speak to a Danville Transit staff member.

2. How do I get information about the trolley service?: Please contact Marc Adelman, Transportation Services Director, at (434) 799-5110.

3. How do I get a copy of the Route and Schedule Guide?: A copy of the transit guide can be obtained at the Danville Transit Transfer Center at 515 Spring Street. A mailed copy can be received by calling (434) 799-5144 or (434) 773-8132.

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Payments

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1. Is there a charge fee on returned checks?: A $35 processing fee will be charged on all returned checks

2. What should I do if I suspect unauthorized use of utility services?: If you suspect unauthorized use of utility services, you may notify us at (434) 799-5125. Provide the suspected location. You will not be asked to provide your identity

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Police

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1. Where can I get information on the new marijuana laws in Virginia?: Information on the new cannabis laws in Virginia can be found at https://www.cannabis.virginia.gov/..

2. How do I report a crime or suspicious activity?: Call 911 or (434) 799-6510.

3. How do I pay a parking ticket?: Tickets can be paid by making full payment in person at the Charles H. Harris Financial Service Center, 311 Memorial Drive, Danville, VA 24541, or by mailing a check for the full amount to the address on the ticket. DO NOT MAIL CASH. No partial payments accepted.

4. How do I obtain a copy of a report?

Please visit Police To Citizen to receive a free public copy.

You may also visit our department, located at 1 Community Way, to obtain a report.

ACCIDENT REPORT Come to the Danville Police Department Records Office, 1 Community Way, Danville, VA 24541. The cost is $5.00 for each report (cash only). Reports are not mailed.

INCIDENT REPORT Come to the Danville Police Department Records Office, 1 Community Way, Danville, VA 24541. The cost is $5.00 for each report (cash only). Reports are not mailed.

5. How do I commend an officer or make a complaint against an officer?

The Danville Police Department values feedback from our community. We strive to meet our mission to “provide quality service to the community through a process of continuous improvement.”

Employees receive annual performance and development reviews. Positive job performance and feedback help ensure that employees are meeting or exceeding expectations.

HOW DO I COMMEND A POLICE OFFICER?

If you wish to commend an officer, please use one of the options below. Anonymous commendations are also accepted.

Commend an officer online. You can commend an officer through the form on our website. | Commendation Form
Commend an officer by mail. You can submit written officer commendations by using the following address: Chief of Police, Danville Police Department, P.O. Box 3300, Danville, VA 24543.
Make a commendation in person. Come at any time to the Danville Police Department. The police department is located at 1 Community Way, temporarily 2291 Memorial Drive, Danville, VA 24541.
Call the Danville Police Department. During regular business hours call 434-799-6520, ext. 1. Outside regular business hours call 434-799-6510, ext. 2

How do I make a complaint against a Police Officer?

The City of Danville Police Department takes seriously all complaints regarding the service provided by the Department and the conduct of its members. If you wish to make a complaint about the actions of a Danville police officer or any other aspect of police operations, please use one of the options below.

Make a complaint online. You can submit an allegation of misconduct through a form on our website. | Complaint Form
Complete a form and submit in person or by mail. Print and complete the Citizen Complaint and Inquiry Form (PDF) submit the form to the Police Department in person (1 Community Way, temporarily 2291 Memorial Drive, Danville, VA 24541) or by mail at the following address: Chief of Police, Danville Police Department, P.O. Box 3300, Danville, VA 24543. This form asks you to identify yourself and to give specific details about your complaint. Anonymous complaints are also investigated.
Make a complaint in person. Come at any time to the Danville Police Department, 1 Community Way, temporarily 2291 Memorial Drive, Danville, VA 24541, and tell the duty officer that you want to make a complaint.
Call the Danville Police Department. During regular business hours, call 434-799-6520 ext. 1. Outside of regular business hours, call 434-799-6510, ext. 2.

Your complaint will then be investigated. You may be contacted and asked for additional questions about your complaint. A supervisory officer will assist you in filling out a complaint form if you wish. When your complaint has been investigated, the Chief of Police will review the investigation and write you a letter explaining what has been determined concerning your complaint.

6. Where do I go to get fingerprinted for a job?

Call 434-799-6522 to schedule an appointment with the Danville Police Department Records Office, 1 Community Way, temporarily 2291 Memorial Drive, Danville, VA 24541. Fingerprints are taken between the hours of 1:30 pm and 3:45 pm Monday through Friday. The cost of fingerprinting is $10.00 for the first card and $5.00 for each successive card. Payment is accepted in cash only. If you are applying for a job with the City of Danville, there is NO cost involved. *COVID-19 Appointment Screening - please bring a facemask and understand we will be wearing ours also.

Do you have now or have you had within the last 14 days any of the following?

Fever
Shortness of breath
Cough

Are you caring for someone who is ill?

Have you been exposed to or being treated for COVID-19?

Have you traveled outside of Virginia in the past two weeks?

7. How do I obtain a concealed weapon permit?: A copy of the application can be downloaded from the Virginia State Police website by clicking here or you can pick up a copy at the Danville Circuit Court Clerk's Office. The form and the link below will outline the necessary steps to obtain a permit.
Clerk of Circuit Court: Concealed Handgun Permits

8. What permits are available from the Police Department?

The Police Departments a variety of permits, including but not limited to, second-hand fixtures permits, parade permits, taxi permits, and street closure permits.

Concealed Handgun Permits are processed by the Clerk of Circuit Court.

Police Issued Permits

9. How do I obtain a Secondhand Building Fixtures Permit?: Virginia code § 59.1-117 now requires a permit to be obtained and held by any person(s) selling or acquiring any secondhand building fixtures. Further code definition classifies the following as Secondhand Building Materials: secondhand heating or plumbing fixtures or supplies, electric fixtures or any wiring, gas fixtures or appliances, water faucets, pipes, locks, bathtubs, gutters, downspouts, or other secondhand fixtures of whatever kind or description pertaining to a building or structure.
Follow this link to the Secondhand Building Fixtures Permit Secondhand Building Fixtures Permit

10. How do I obtain an Annual Junk Dealer Permit for Secondhand Building Fixtures?: The chief of police of a city or the sheriff of a county may issue, to persons regularly engaged in the business of collecting secondhand building materials for resale, a semiannual or annual permit covering all sales and acquisitions made by such persons. The chief of police or sheriff may refuse to issue a permit, and may revoke any permit issued, to any person convicted of a felony or crime of moral turpitude within the three years prior to the request for the permit. The applicant shall file with the chief of police or sheriff, or his designee, an application form that shall include the applicant's full name, address, age, sex, and fingerprints; the name, address, and telephone number of the applicant's employer, if any; and the location of the applicant's place of business. A permit shall be valid for one year from the date of issuance and may be renewed in the same manner as such permit was initially obtained. A fee of not more than $50 may be charged annually for the issuance of the permit.
Follow this link to the Junk Dealer Annual Permit Application Form
Junk Dealer Annual Permit Application Form

11. How do I obtain a shoulder patch from the department?: The Danville Police Department does not provide shoulder patches for the general public.

12. How do I obtain a copy of my criminal record?: You may request a copy of your criminal history from the Virginia State Police website.

13. How do I obtain my DMV record?: You may obtain a copy of your DMV record only from the Department of Motor Vehicles. Visit the DMV website or the local DMV office located at 600 Cleveland St., Danville, VA 24541.
Department of Motor Vehicles

14. How can I find out information on Urban Archery Season?: Urban Archery Season September 6 through October 3 and January 4 through March 29, within the incorporated limits of the city of Danville. Danville Guidelines: •Any person discharging a bow must carry written permission from the property owner(s). •No person shall discharge a bow from, over, or across any street, sidewalk, alley, roadway, or public land or public place or toward any building or dwelling in such a manner that an arrow may strike it. •No person shall discharge a bow unless from an elevated position of at least ten (10) feet above the ground. •In addition to the urban archery season, archery deer hunting is also allowed during the early archery season and the general firearms deer season (i.e., from the first Saturday in October through the first Saturday in January). Additional statewide guidelines and restrictions can be found on the Virginia Department of Game and Inland Fisheries website at the link below.
Virginia Department of Game and Inland Fisheries

15. How can I purchase surplus/confiscated items from the City of Danville?: The City of Danville utilizes GovDeals to sell surplus and confiscated items via the Internet. GovDeals Website

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Public Works

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1. How do I report a traffic signal or sign problem?: Call the Public Works Department at (434) 799-5245.

2. Where are recycling drop-off centers in the city?

Route 58 East across from the Public Works Office
Tractor Supply on Piney Forest Road
Ballou Park Shopping Center
Piedmont Mall on southwest corner
Beside Innkeeper on Piney Forest Road
In addition, an e-Recycling Center for miscellaneous electronics is located at the Public Works Complex on 58 East (998 South Boston Road).

3. What can be taken to the recycling drop-off centers?: Clean recyclable goods including newspaper, mixed paper, tin cans, aluminum, glass and plastic bottles can be taken to the drop-off recycling centers. Electronics and other items can be taken to the E-Recycling center located at the Public Works Complex (warehouse building, 998 South Boston Road).

4. Does the City of Danville recycle electronics?: Yes. An E-Recycling Center is located at the Public Works Complex (Warehouse Building, 998 South Boston Road) for collection of miscellaneous electronics and other items such as computers and televisions. City of Danville Recycling

5. What is an inoperative vehicle?: An inoperative vehicle means any vehicle, trailer, semi-trailer, or portion thereof, which is not in operating condition or on which there are displayed neither valid license plates nor a valid inspection decal. More...

6. How does someone report a violation of an ordinance?: Call the Public Works Department at (434) 799-5245 to report a complaint. More...

7. How long do I have to abate a code violation?: With abandoned vehicles, you will be given 2 days to comply.
With illegal dumping or trash accumulation, you will be given 3 days to comply.
With right-of-way encroachment, you will be given 5 days to comply.
With overgrowth, you will be given 7 days to comply.
With hazardous trees, you will be given 15 days to comply.
With inoperable vehicles, you will be given 30 days to comply.
More...

8. Can I make an anonymous complaint?: Yes. You may contact the Public Works Department at (434) 799-5245 with an anonymous complaint, but be specific of the address and problem.

9. Who should I contact if a sewer backup occurs in my house?: First, contact a plumber. If the problem cannot be resolved, contact the Public Works Department at (434) 799-5245 during working hours (Mon.-Fri., 8am-5pm) or (434) 799-5284 after working hours. More...

10. How do I report a stopped up storm drain?: Call the Public Works Department at (434) 799-5245 between 8am-5pm, Monday through Friday.

11. How do I find out which streets are scheduled for repaving?: Call the Engineering Division of Public Works at (434) 799-5019 or view the current schedule on the Street Resurfacing page. Street Resurfacing Webpage

12. Will the City trim trees on my private property?: No. Property owners are responsible for trimming their own trees and disposing of the debris.

13. What is a City right-of-way and how far does it extend onto my property?: The City right-of-way is a strip of property along the roadway on either side of the road (the area between the road and private property) that is maintained by the City. The right-of-way does not extend into private property. It begins where your private property ends and goes all of the way across the road to where your neighbor's property begins. There is no standard right-of-way distance for every road. Generally, the right-of-way ranges from 25 - 150 feet from the road's center line. Due to this wide range, it is important to find out the exact right-of-way distance before installing a sign or objects near a road. Contact the Engineering Office at (434) 799-5019 for more information.

14. Can I get a permit to place a sign on the City right-of-way? What will happen if I place a sign on the City right-of-way?: No. All signs must be on private property and may require a permit. If you place a sign on the City right-of-way it will be removed by City personnel. Contact the inspections office at (434) 799-5263 for more information.

15. How can I purchase surplus/confiscated items from the City of Danville?: The City of Danville utilizes GovDeals to sell surplus and confiscated items via the Internet. GovDeals Website

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Public Works - Cemetery

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1. How do I purchase a cemetery plot?: Call the Public Works Department at (434) 799-5248 for assistance.

2. Where are cemetery plots available?: Cemetery plots are available for sale in Highland Burial Park, Oak Hill Cemetery, and Schoolfield Cemetery.

3. What determines an adult grave and a child grave?: Child graves are four feet or less. Adult graves are four feet or longer.

4. Where do I go to purchase or transfer a cemetery plot?: Call Public Works at (434) 799-5245 and make an appointment with a cemetery supervisor. All documentation is completed and records are kept in the Public Works office.

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Public Works - Code Enforcement

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1. What is an inoperative vehicle?: An inoperative vehicle means any vehicle, trailer, semi trailer, or portion thereof, which is not in operating condition or on which there are displayed neither valid license plates nor a valid inspection decal.

2. What should I do if a violation notice has been posted on my property or vehicle?: Call the Public Works Department at (434) 799-5245 and ask for the Code Enforcement Inspector whose name is on the posting.

3. Can an inoperative vehicle be parked on my property?: No. All vehicles that are not currently licensed or registered, or that lack parts necessary for legal operation, must be removed or shielded from view by a solid structure.

4. How long do I have to abate a code violation?

With abandoned vehicles, you will be given 2 days to comply.
With illegal dumping or trash accumulation, you will be given 3 days to comply.
With right-of-way encroachment, you will be given 5 days to comply.
With overgrowth, you will be given 7 days to comply.
With hazardous trees, you will be given 15 days to comply.
With inoperable vehicles, you will be given 30 days to comply.

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Public Works - Landscaping

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1. How do I sponsor a landscape Danville Interchange Gardens (D.I.G.) site?: The cost of sponsorship is $250 per month ($3,000 annually). A business sign can be erected on the site. If interested, call the Public Works office at (434) 799-5245.

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Public Works - Recycle

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1. Where are recycling centers in the city?

Route 58 East across from the Public Works Office
Tractor Supply on Piney Forest Road
Piedmont Mall on southwest corner
Ballou Park Shopping Center (At the end of Tunstall Road)
In addition, an e-Recycling Center for miscellaneous electronics is located at the Public Works Complex on 58 East (998 South Boston Road).

2. What can be taken to the recycling centers?: Clean recyclable goods include newspaper, mixed paper, tin cans, aluminum, glass and plastic bottles.

3. Does the City of Danville recycle electronics?: Yes. An E-Recycling Center is located at the Public Works Warehouse Building (998 South Boston Road) for collection of miscellaneous electronics and other items such as computers (no televisions accepted).

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Public Works - Sanitation

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1. Is refuse (trash) collected on holidays?: Refuse collectors work all holidays except three: Thanksgiving, Christmas, and New Years Day. On these three holidays, refuse is collected on the following Saturday.

2. How do I report missed refuse (trash) collection?: Call the Public Works office at (434) 799-5245.

3. How do I discard an appliance?: Appliances are picked up by appointment only. There is a $15 fee for each appliance not containing refrigerants and $40 for each appliance capable of containing refrigerants. The fee can be added to your utility bill or paid by cash or check. To schedule a pick-up, call (434) 799-5245.

4. When does the City pick up loose leaves?: October 1st - January 31st

5. How do I report a dead animal in the roadway?: Call Public Works for pickup at (434)799-5245.

6. What time should I set out my refuse (trash) for collection?: Refuse should be set out by 7:00 a.m. on the day of collection or the evening prior to your pickup day.

7. Is there a limit on the amount of refuse (trash) that can be collected?: Yes. The amount of household refuse is limited to the amount of waste produced within the residential premises. Each full container cannot exceed 50 pounds, including the container.

8. What are the limitations for yard waste?: The volume is limited to 2 1/2 cubic yards per collection. Yard waste must not be longer than four feet, 12 inches in diameter, nor weigh more than 50 pounds per bag, box, or bundle. Do not mix yard waste with trash, junk or other debris.

9. Does the City collect loose grass?: No. Loose grass must be bagged, boxed, or placed in can.

10. How do I dispose of paint cans?: Public Works cannot collect liquid which may leak out of the garbage truck. Paint cans should be left open until any paint dries up or soak up any paint left in cans with cat litter or some other absorbent. The paint can then can be placed at the curb on your collection day with regular refuse.

11. What about household hazardous waste?: Household hazardous waste can be picked up on an as-needed basis. Place in cardboard box or bag and call the Public Works Department at (434) 799-5245 between 8am - 5pm, Monday through Friday. We will sort and dispose of waste.

12. How do I report a stopped up storm drain?: Call the Public Works Department at (434) 799-5245 between 8am-5pm, Monday through Friday.

13. Who should I contact if a sewer backup occurs in my house?: First, contact a plumber. If the problem cannot be resolved, contact the Public Works Department at (434) 799-5245 during working hours (Mon.-Fri., 8am-5pm) or (434) 799-5284 after working hours.

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Public Works - Snow

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1. What is the purpose of putting brine solution on the streets before a snow or ice storm?: The brine helps prevent snow or freezing rain from bonding to the pavement and impedes hard to remove snow or ice packs from forming during or after a storm.

2. I am unable to shovel my sidewalk and/or driveway in the event of snow. What can I do?: Hopefully a volunteer neighbor or relative will assist you. If not, someone could be hired for a small fee. According to City Code (Sec. 35-22), residents are responsible for snow removal on abutted sidewalks within twenty-four (24) hours after the snow fall has ceased.

3. Where should I park a vehicle during snow storms?: One of the main obstacles for equipment operators during snow plowing is parked vehicles. Once the snow begins, removing your vehicle from the street or cul-de-sac until the roads are cleared will allow the operators to do a much better job.

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Public Works - Snow Removal

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1. What happens during a snow or ice event?

Preparation

Our work begins well in advance of a snow or ice event. We monitor the weather using an advanced weather forecast link. When the forecast indicates a possible winter weather event, we mount salt spreaders and plows to the trucks and hook up the brine tankers.

Equipment & Salt Application

We have 22 trucks and four brine tankers. When a winter storm warning is issued, we send our brine tankers on designated routes to apply brine. Brine is a saltwater solution used to treat roads before snow and ice falls.

It helps prevent snow and ice from adhering to the pavement and reduces slick spots. This solution easily will wash off vehicles with soap and water. Depending upon the timing and nature of the pending storm, we place snow removal crews on standby.

Once the storm starts, we send salt trucks on designated routes to apply salt as necessary. Salt is effective to temperatures as low as 20 to 25 degrees.

2. How do you decide which streets are included on these brine and salt routes?: The brine and salt routes include bridges, roadways that carry the heaviest traffic volumes, and roadways that serve industrial areas.

3. Why don't we place brine and salt on all the streets in the city, specifically residential streets?

The cost would be excessive. For example, we use 300 tons of salt only on the current designated routes during a typical winter storm. At $118 per ton, 300 tons of salt would cost a total of $35,400.

We also would need additional equipment to apply brine and salt citywide. For example, it takes us eight hours with four tankers to apply brine only on the current designated routes. A balanced level of service based on roadway classification and traffic volumes reduces the cost of equipment and the usage of brine and salt.

This level of service has long proven to maximize available tax dollars and minimize environmental damages.

4. When do you begin plowing the roadways?

We begin plowing roadways usually when one inch of snow or ice has accumulated on the road surface. Plowing continues only on highest traffic volume roads until the end of the snow event. After the end of snowfall and the primary highways are clear, plowing moves to industrial areas, and then to roadways that connect residential areas to the primary highways, and finally to residential areas.

Generally, it takes 24 to 36 hours after the snow event has ended to clear all residential streets. We do not clear private streets and alleys.

5. How do I learn about road conditions?

Our telephone lines are understandably busy during severe weather conditions. We advise limiting your travel, or staying off the roads entirely if possible. Check for newspaper, radio and television bulletins about road conditions.

Call Public Works primarily to alert us if a street has been missed or if there is some special problem relating to the snow removal operations. Please do not call for missed residential streets until 24 hours after the snow event has ended.

6. I have a medical condition. Can you plow my street in case there is an emergency and an ambulance needs to get through?

The potential for a medical emergency does not warrant priority treatment. Anyone needing an ambulance in a medical emergency should contact 9-1-1. Necessary steps will be coordinated.

Utilize 9-1-1 only in life-threatening emergencies or for emergency fire and rescue services. If you need help, but it’s not an emergency, please contact the Police non-emergency number, 434-799-6510.

7. Why does the plow not remove all of the snow from my road?

In certain snow events, the snow and ice bonds to the road surface so tightly that the plows cannot break it free and scrape the surface clean.

Once we have salted and plowed a street, the interaction of the salt and vehicular traffic is required to melt the remaining snow cover. Streets with low traffic volumes, therefore, will remain snow-covered longer.

8. Why do the plows always push snow into my driveway?

For a resident, this can be quite annoying, but we, unfortunately, cannot help it. We must remove the snow from the traveled portion of the road.

When the City receives a heavy snowfall, if possible, do not shovel your driveway until after the plow has gone by. If you must shovel, do not throw the snow out onto the roadway as you may create a hazard for another vehicle.

9. Why don't you clean my driveway?: The City does not remove snow or ice from residential or commercial driveways because the cost would be excessive and removing snow from curbs and driveways would drastically slow the snow removal process.

10. I only have on-street parking. Why do you always plow snow against my car?

The City must remove the snow from the traveled portion of the road. The plow operator cannot push the snow away from the parked car into oncoming traffic, as it would create a hazard.

Residents are asked, where possible, not to park on the roads, eliminating the chance of plow operators damaging vehicles and allowing for a more efficient plowing operation.

11. Who removes the snow from sidewalks?: Under City Code Section 35-22, snow and ice removal from sidewalks is the responsibility of property owners or occupants of a building or lot and should be completed within 24 hours after it ceases snowing or sleeting. Snow-covered sidewalks increase the likelihood of citizens slipping and falling.

12. Who is responsible for the clearing of handicapped ramps?: The abutting property owner is responsible to clean the handicapped ramp to make safe passage to the roadway pavement.

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Public Works - Streets

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1. How do I report unsafe road conditions after work hours, weekends, or holidays?: Call the Police dispatch at (434) 799-5111 and they will contact the Street Maintenance standby employee.

2. How do I report that a manhole cover or storm drain cover is off?: Call the Public Works Department at (434) 799-5245.

3. Who cleans graffiti off of sidewalks and streets?: The Public Works Department. Report graffiti by calling (434) 799-5245, Monday through Friday, 8am to 5pm.

4. How do I report a guardrail problem?: Call the Public Works Department at (434) 799-5245.

5. How do I report a cracked or raised sidewalk?: Contact the Public Works Department at (434) 799-5245, Monday - Friday, 8am to 5pm.

6. How do I find out which streets are scheduled for repaving?: Call the Engineering Division of Public Works at (434) 799-5019

7. Will the City remove a tree from City right-of-way in front of my property?: Yes, if the tree is dead, dying, diseased, or a hazard to personal property. Call the Public Works Department at (434) 799-5245 between 8am - 5pm, Monday through Friday.

8. If a City right-of-way tree needs to be trimmed, what do I do?: Call the Public Works Department at (434) 799-5245 between 8am - 5pm, Monday through Friday.

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Real Estate

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1. Is there an appeal form necessary to appeal to the Board of Equalization?: Yes, submit using the Assessment Appeal Form to the Director of Real Estate, Lisa Martin at MartiLF@danvilleva.gov.

2. What are the annual Real Estate taxes on my property?: The annual amount of Real Estate taxes are calculated by multiplying the total assessed value times the tax rate. Example: (Total Assessment) $100,000 X (Rate) .0084 = (Total Annual Taxes) $840.00

3. How do I change the mailing address on my Real Estate Tax Bill?: Contact the Real Estate Assessment Office at (434) 799-5120 Monday through Friday between 8 am and 5 pm.

4. What do I do if I receive a Real Estate tax bill that should have been mailed to my Mortgage Company escrow?: You should forward the tax bill to your mortgage company stating that your taxes are paid through your Escrow Account. Next, contact the Real Estate Assessment Office at (434)799-5120 and give them the correct mailing address where future tax bills should be mailed.

5. What do I do if I receive a Real Estate tax bill for property that I have sold?: You should forward the tax bill to the new owner or return it to the City of Danville, Division of Central Collections, P.O. Box 3308, Danville, VA 24543 as soon as possible.

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River City TV

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1. How do I receive a DVD copy of a program that aired on River City TV?: Please send a letter that includes the date and time of when the program aired along with a check for $10.00 to
River City TV
427 Patton St. Rm 423
Danville, Va 24541

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Sheriff's Office

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1. When can I visit an inmate?: To visit an inmate, please see the schedule for visitation.
Visitation

2. How can I enroll someone in Project Life Saver?: Families and caregivers should contact the Danville Sheriff's Office at (434) 799-5135 and submit information on Alzheimer, Dementia, or Downs Syndrome victims. This information will be forwarded to the coordinator of the program to be reviewed for possible acceptance into the program.

3. How do I put money on an inmate’s account at the City Jail?

There are three ways to put money on an inmate’s account: 1)Credit card via telephone 2)Internet 3)Kiosk (located in the Danville City Jail lobby at 401 Patton Street) For more specific information, please see the link below.

JailATM

4. Can I bring medication to an inmate?: Prescription medication will be accepted for inmates at any time. The medication must be in the prescription bottle. The same applies to glasses, hearing aids, etc. Any person caught attempting to deliver contraband to inmates will be prosecuted to the fullest extent of the law.
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Sheriff's Office - Corrections

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1. How do I put money on an inmate’s account at the City Jail?: There are three ways to put money on an inmate’s account:
1) Credit card via telephone
2) Internet
3) Kiosk (located in the Danville City Jail lobby at 401 Patton Street)
For more specific information, please see the link below.

TouchPay Online

2. Can I put money on an inmate's account with a money order or send in cash?: With the use of TouchPay, we will no longer accept cash or money orders via regular mail or in person. The TouchPay kiosk in the Danville City Jail accepts cash in addition to credit/debit cards should you need to place money on an inmate's account.

3. How long does it take for the inmate to receive deposited funds?: Typically, deposits can post to an inmate's account in 1 - 24 hours.

4. Can the TouchPay provide an inmate's account balance?: No. TouchPay does not maintain inmate account balances.

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Social Services

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1. How do I know if I am eligible to receive benefits?: In order for eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. View the VA DSS Application.

2. What do I do if I suspect child abuse?: If you suspect a child under the age of 18 is being harmed physically, mentally, sexually or neglected please contact your local social services and report it. Monday through Friday (434) 799-6548 at other times the Police non-emergency number (434) 799-5111. See Child/Adult Protective Services.

3. Am I eligible for Medicaid?

To determine if you are eligible for Medicaid, a formal application must be completed. A request may be made for an application to be forwarded to you to complete and return. A face-to-face interview is not required and should additional information be needed, you will be contacted by mail or phone.

Applications for pregnant women have to be processed within 10 days after receipt of application (if all verifications are provided). There is a 45-day processing time frame on all other Medicaid applications. See Health/Medical Services.

4. How do I find out information on adoption or foster care?

If you are interested in becoming a foster care family or an adoptive family, please contact the Child Welfare Unit at (434)799-6540. They will be happy to discuss your interest and provide answers to your questions.

Also, Social Services has information sessions for those interested. Please check the calendar for dates and times.

5. How do I receive help with my heating/cooling costs?: In order for eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. Visit the Virginia Department of Social Services for more information.

6. Can Social Services help me find a job?: The Employment Services Unit works with referred individuals receiving TANF to provide assistance in assisting these individuals in becoming sufficient by becoming employed.

7. What do I do if I suspect adult abuse?: If you suspect that an adult over 60 years of age, or any disabled adult is being mistreated physically, sexually, neglected or financially exploited please contact your local social services and report it. Monday through Friday (434) 799-6540 at other times the Police non-emergency number (434) 799-5111. View Child/Adult Protective Services.

8. How do I apply for Neighbors Helping Neighbors assistance?: You may request an application in person or by telephone at (434) 799-6543.

9. What do I do if I suspect someone is receiving benefits they shouldn't be?: To report suspected fraud you may call the Danville Division of Social Services at (434) 799-6462, between the hours of 8:00 am and 5:00 pm weekdays and ask for the Fraud Unit.

10. I'm pregnant - what services are available to me?

Social Services can provide services to expectant parents who are considering placing their child for adoption. Benefits eligibility may exist for pregnant women in the programs of SNAP (Supplemental Nutrition Assistance Program), Medicaid, and TANF (Temporary Assistance to Needy Families) if there are other minor children.

In order for program eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. A face-to-face interview is required for SNAP (Supplemental Nutrition Assistance Program) and TANF (Temporary Assistance to Needy Families).

View the VA DSS Application.

11. How can I become a day care provider?: Contact the Child Care Unit at (434) 799-6540 and discuss your interest and the requirements.

12. How can I become a companion provider?: Contact the Adult Services Unit at (434) 799-6540 to discuss the requirements.

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Social Services - Adoption

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1. How long does adopting take?

Adopting a child always requires a waiting period of some duration. When home studies are presented, the custodial agency for the child must assess the strengths of all the interested families and decide which family can best meet the needs of a specific child.

The time frame is not predictable and it can be frustrating for families who are ready and prepared to adopt. A prospective parent who has abilities/strengths to meet the needs of a waiting child with special needs may wait nine months or more.

2. How much does it cost to adopt?: There is no charge when you adopt a special needs child in the custody of a local department of social services.

3. What kind of children are waiting to be adopted?: Most are special needs children. This means they are: six years old and older, have brothers or sisters they need to be placed with, have a black, biracial or other minority heritage, or have physical, mental or emotional needs.

4. Is financial assistance available for adoptive parents?

Adoption assistance, also called subsidized adoption, is a means of providing a money payment and/or services to adoptive parent(s) on behalf of a child with special needs. Eligibility for subsidy is based on the needs of the child.

Most children who have special needs are eligible for adoption assistance. When you select a child you are interested in, ask the social worker about the child's eligibility for this assistance to meet his/her special needs.

5. What is adoption?: A permanent legal process involving the court that allows a child not yours by birth to legally become your child.

6. Are there certain requirements before becoming an adoptive family?

Yes, if you are interested in becoming an approved adoptive family, contact the Child Welfare unit at (434) 799-6540 and speak with an adoption social worker. You do not have to be rich, married, under 40, highly educated, or own your own home to adopt.

If you have patience, perseverance, a good sense of humor, a talent for keeping life's stresses and challenges in perspective, and the ability to love unconditionally, then you are a great candidate to be an adoptive parent.

Read more information about VA DSS: Steps to Adoption.

7. Is fostering or adopting a child just like raising my own children?

Raising a child who is or was in foster care is different from "regular" parenting. It can be more challenging; kids in care have experienced many hardships. It can be more complex, but foster and adoptive parents are supported as a part of a team; they receive special training, help to meet children's individual needs, access to medical care for the child and reimbursement for certain expenses.

Good foster and adoptive parents know that, above all, this is about selecting families for children who need them, not just about putting children into families who want them. It takes a village to raise a child—our village, more than ever, needs families to help do this.

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Social Services - Foster Care

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1. What is foster care?: Foster Care is a temporary living arrangement for children who are not able to remain in their home. The goal is for the children to return to their home or to a relative's home. The Court is involved until permanency for the child is achieved.

2. Are there certain requirements before becoming a foster family?: Yes, if you are interested in becoming an approved adoptive family, contact the Child Welfare unit at (434) 799-6540 and speak with an adoption social worker.

3. Why are some children placed in foster care?: Some children are unable to safely remain in their home and there are no relatives able to provide a safe living environment.

4. Is fostering or adopting just like raising my own children?

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Utilities - NDanville Hot Parks

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1. Is there a security code or password needed to connect to WiFi at any Hot Parks?: No, connecting to a Hot Park wireless hot spot is easy. Just bring up the network connections list on your laptop or wireless device and you will see "nDanville Hot Park."

2. Is there a time limit to the free wireless internet in any of the Hot Parks?: No, there is no time limit or limit to how often an individual can access a Hot Park's free WiFi.

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Utilities - Pay Online

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1. Why is there a convenience fee?: Paymentus Corporation charges a convenience fee to use their service. This fee covers payment handling and processing charges. The fee is charged to commercial customers only (residential customers are exempt).

2. How much is the convenience fee?: For utility bill payments, Paymentus charges $3.75 for each transaction per $500.00 increment (for commercial customers only; residential customers are exempt from transaction fees). For both real estate and personal property tax payments, Paymentus charges a convenience fee of 2.75% of the total payment amount. In each case, the convenience fee is automatically calculated.

3. Does the City receive the money from the convenience fee?: The City of Danville does not receive any portion of the convenience fee. Paymentus Corporation is an independent company providing a service for the City of Danville.

4. How long will it take for my payment to post?: Payments typically take two business days to post to your bill’s account. For each payment, you will receive a confirmation number directly.

5. I received a utility disconnection notice, am I able to pay online?: If paying after receiving a utility disconnection notice, you must contact the City of Danville’s Central Collection Division with your Paymentus payment confirmation number immediately. Additional reconnect charges may apply.

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Utilities - Power Outages

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1. What should I do if I lose power?

Customers whose residence or business is without power should call Danville Utilities at (434) 773-8300 to report the outage. When calling, customers are asked to verify their telephone number and account number with the staff member or through the automated system.

For customers who have trouble getting through, keep trying. Our system can be overwhelmed at times.

2. Once I have reported an outage, what steps do you take?

Once an outage report is received, a ticket will be created. The tickets are sent to operations and a field technician is dispatched to restore power as quickly and safely as possible. If the repair cannot be done by the field technician, then a line crew will be called out to make repairs.

Repair Process

When widespread outages occur, line crews are first assigned to make repairs based on restoring power to the greatest number of customers in the shortest time. As lines are repaired and crews become available, they are assigned to areas with fewer outages. Sometimes your circuit may be among the first repaired, and other times not.

When there is a delay in restoring your power, we appreciate your patience. Customers should note that during the power restoration effort there are times when crews must temporarily shut off power to an area to make repairs. Once major lines serving a neighborhood are repaired, power may be on at some houses and off at others because of additional damage to lines and equipment serving those homes.

Some houses have electric service when others don't because houses may be on different lines or circuits.

3. Why can't Danville Utilities tell me when my power will be restored?

Each outage has different circumstances and some may take longer for us to identify the source of the problem. Widespread damage makes it more difficult to accurately predict when a particular customer's power will be restored - especially in the early phases of an outage, while the extent of damage is being assessed. Once the extent of damage is understood, restoration times are affected by the degree of damage to our facilities.

High-voltage transmission lines must be given first priority because they supply electricity to the entire distribution system. Substations are repaired next in order to energize local distribution lines. A distribution line serving a local area may have multiple damage locations, all of which must be found and repaired.

All these factors affect our ability to predict when a specific customer's power will be restored.

4. What if a power line falls into my yard?: Downed power lines are very dangerous. Please call 9-1-1 immediately. We have direct contact with local emergency services and will respond as quickly as possible.

5. Why did a service truck go through my neighborhood without stopping to restore my power?: Service crews often must first tackle public safety hazards and repairs that restore power to hospitals or police and fire departments. A truck may have passed your home on the way to one of these high-priority assignments.

6. Why did my power come back on, then go off again a few minutes later?

Restoring power to your home is a complex and dangerous job. Sometimes, after a line is repaired in one location, other damage causes the line to go out again. At other times, it may be necessary to turn off your power once more to safely repair other problems.

In any case, our crews work to restore your power again as soon as safely possible. If your power comes back on, then goes off again, please let us know by calling our 24-hour emergency number.

7. What if I have medical equipment?

It is not always possible to determine how long a power outage will occur because of extent of damage; therefore, a customer using medical devices must make other arrangements in the event of a power outage and temporarily go to a location or medical facility that does have power.

Customers should listen for locations of shelters that may be open or find other arrangements until service can be restored to their residence.

8. Can I use a portable generator to produce electricity for my home during an outage?: Yes, but please follow the manufacturer's directions.

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Veterans Memorial

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1. How do I view the Veterans Memorial webcam?: There are several webcams with views from various angles at the Danville Veterans Memorial. These webcams are privately maintained and a link can be found below. This may require your browser to download an additional plug-in to view. Please note the following credentials for access: Username: veteran Password: Freedom1#
Click to open webcam.

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Voter Registration / Registrar

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1. When are general elections?: General Elections in Danville are held the first Tuesday following the first Monday of each November. Local General Elections for Danville City Council and School Board are held at the November election in even years.

2. What time do the polls open?: Polls are open from 6:00 am to 7:00 pm on each Election Day.

3. Do I have to show identification at the polls?: Yes, all Virginia voters are required to show acceptable identification when they go to the polls to vote. You can use your Virginia driver’s license, DMV issued photo identification card, valid United States passport, valid employee photo identification card, valid Virginia college or university student photo identification card or other government issued photo identification card. You may also use a copy of a current utility bill, bank statement, government check, paycheck, voter registration notice, or other government document containing the name and address of the voter.
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4. How do I change my political party preference?: Virginia does not have registration by political party.

5. How do I change my address if I move?: 1) A change of address has to be made in person or in writing. 2) Voter can complete a Virginia Voter Registration Application. 3) Complete the back of their old voter card. 4) Write a note and send it into our office.
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6. How do I determine which voting precinct that I’m in?: 1) You can call our office at (434) 799-6560
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7. How do I get my civil rights restored if I have had a felony?: For information on the Restoration of Civil Rights go to the Secretary of the Commonwealth's website. More...

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